{"id":1070,"date":"2022-04-20T07:55:41","date_gmt":"2022-04-20T07:55:41","guid":{"rendered":"https:\/\/www.upgreat.pl\/?page_id=1070"},"modified":"2023-03-23T11:18:59","modified_gmt":"2023-03-23T11:18:59","slug":"raportowanie","status":"publish","type":"page","link":"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/raportowanie\/","title":{"rendered":"Reporting"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1070\" class=\"elementor elementor-1070\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d2576a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d2576a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cf75c6\" data-id=\"3cf75c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43c912b elementor-widget elementor-widget-heading\" data-id=\"43c912b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Reporting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d035f6a elementor-widget elementor-widget-breadcrumbs\" data-id=\"d035f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.upgreat.pl\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6bb74d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6bb74d\" data-element_type=\"section\" data-e-type=\"section\" id=\"tabs-nav\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b1a5cdf\" data-id=\"b1a5cdf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d085ff9 elementor-widget elementor-widget-heading\" data-id=\"d085ff9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/\">Outsourcing in the IT industry<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eddf3e7 elementor-nav-menu--dropdown-none menu-oferta elementor-widget elementor-widget-nav-menu\" data-id=\"eddf3e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-eddf3e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1086\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/rozpocznij-wspolprace-z-nami\/\" class=\"elementor-item\">Start working with us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1085\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/nasi-klienci\/\" class=\"elementor-item\">Our customers<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1084\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/dlaczego-warto-korzystac-z-uslug-profesjonalnej-firmy-it\/\" class=\"elementor-item\">Why is it worth using the services of a professional IT company<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1083\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/wstepny-audyt-systemu\/\" class=\"elementor-item\">Initial system audit<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1082\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/wspolpraca-i-umowy-serwisowe\/\" class=\"elementor-item\">Cooperation and service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1081\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/co-obslugujemy\/\" class=\"elementor-item\">What do we service?<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1080\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/system-helpdesk\/\" class=\"elementor-item\">HELPDESK system<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1079\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/raportowanie\/\" class=\"elementor-item\">Reporting<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-eddf3e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1086\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/rozpocznij-wspolprace-z-nami\/\" class=\"elementor-item\" tabindex=\"-1\">Start working with us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1085\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/nasi-klienci\/\" class=\"elementor-item\" tabindex=\"-1\">Our customers<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1084\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/dlaczego-warto-korzystac-z-uslug-profesjonalnej-firmy-it\/\" class=\"elementor-item\" tabindex=\"-1\">Why is it worth using the services of a professional IT company<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1083\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/wstepny-audyt-systemu\/\" class=\"elementor-item\" tabindex=\"-1\">Initial system audit<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1082\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/wspolpraca-i-umowy-serwisowe\/\" class=\"elementor-item\" tabindex=\"-1\">Cooperation and service<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1081\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/co-obslugujemy\/\" class=\"elementor-item\" tabindex=\"-1\">What do we service?<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1080\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/system-helpdesk\/\" class=\"elementor-item\" tabindex=\"-1\">HELPDESK system<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1079\"><a href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/raportowanie\/\" class=\"elementor-item\" tabindex=\"-1\">Reporting<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1abc68b\" data-id=\"1abc68b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4ba98fa tab-content elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ba98fa\" data-element_type=\"section\" data-e-type=\"section\" id=\"tab8\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5eaf57c\" data-id=\"5eaf57c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5ebd1e elementor-widget elementor-widget-text-editor\" data-id=\"e5ebd1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Good practices defined, inter alia, in ITIL libraries, they require the services provided by IT for business and their parameters to be strictly defined in the SLAs. In order to verify the quality of service, it is necessary to define measurable values, the reporting of which will provide information on the level of services provided and possible weaknesses of the IT system.<br \/>The solutions used by our support department allow to generate, among others reports on:<\/p><ul><li>response times to the notification,<\/li><li>application handling times,<\/li><li>the most frequent notifications,<\/li><li>the most time-consuming notifications,<\/li><li>all the time spent on service,<\/li><li>the number of notifications in any time frame,<\/li><li>the number of notifications from a given person \/ department \/ organization.<\/li><\/ul><p>\u00a0As part of our service contracts, we also prepare optional monthly or quarterly reports for boards and management showing the current state of IT systems: usage statistics, significant problems, system weaknesses, threats and potential actions necessary to be performed.<\/p><p>Thanks to reporting, managers have synthetic information at their disposal to help them make the right decisions in the field of operating activities and budget plans.<\/p><p>To find out more, talk to us by phone, write an e-mail to:<\/p><ul><li>Paulina \u015arama, phone: +48 605 586 588, email:\u00a0<a href=\"mailto:paulina.srama@upgreat.com.pl\">paulina.srama@upgreat.com.pl<\/a><\/li><li>Michaliny Puzan\u00f3w, phone: +48 667 752 750, email:\u00a0<a href=\"mailto:michalina.puzanow@upgreat.com.pl\">michalina.puzanow@upgreat.com.pl<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Raportowanie Outsourcing w Bran\u017cy IT Dobre praktyki zdefiniowane m.in. w bibliotekach ITIL wymagaj\u0105 by \u015bwiadczone przez IT dla biznesu us\u0142ugi i ich parametry by\u0142y \u015bci\u015ble okre\u015blone w umowach SLA. Aby weryfikowa\u0107 jako\u015b\u0107 obs\u0142ugi nale\u017cy zdefiniowa\u0107 mierzalne warto\u015bci, kt\u00f3rych raportowanie dostarcza\u0107 b\u0119dzie informacji na temat poziomu \u015bwiadczonych us\u0142ug i ewentualnych s\u0142abych stron systemu IT.Stosowane przez nasz [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":577,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1070","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Raportowanie | Upgreat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/raportowanie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Raportowanie | Upgreat\" \/>\n<meta property=\"og:description\" content=\"Raportowanie Outsourcing w Bran\u017cy IT Dobre praktyki zdefiniowane m.in. w bibliotekach ITIL wymagaj\u0105 by \u015bwiadczone przez IT dla biznesu us\u0142ugi i ich parametry by\u0142y \u015bci\u015ble okre\u015blone w umowach SLA. Aby weryfikowa\u0107 jako\u015b\u0107 obs\u0142ugi nale\u017cy zdefiniowa\u0107 mierzalne warto\u015bci, kt\u00f3rych raportowanie dostarcza\u0107 b\u0119dzie informacji na temat poziomu \u015bwiadczonych us\u0142ug i ewentualnych s\u0142abych stron systemu IT.Stosowane przez nasz [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/raportowanie\/\" \/>\n<meta property=\"og:site_name\" content=\"Upgreat\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-23T11:18:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/outsourcing-w-branzy-it\\\/raportowanie\\\/\",\"url\":\"https:\\\/\\\/www.upgreat.pl\\\/outsourcing-w-branzy-it\\\/raportowanie\\\/\",\"name\":\"Raportowanie | Upgreat\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/#website\"},\"datePublished\":\"2022-04-20T07:55:41+00:00\",\"dateModified\":\"2023-03-23T11:18:59+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/outsourcing-w-branzy-it\\\/raportowanie\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.upgreat.pl\\\/outsourcing-w-branzy-it\\\/raportowanie\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/outsourcing-w-branzy-it\\\/raportowanie\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/www.upgreat.pl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Outsourcing w Bran\u017cy IT\",\"item\":\"https:\\\/\\\/www.upgreat.pl\\\/outsourcing-w-branzy-it\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Raportowanie\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/#website\",\"url\":\"https:\\\/\\\/www.upgreat.pl\\\/\",\"name\":\"Upgreat\",\"description\":\"Bezpiecze\u0144stwo system\u00f3w IT, Outsourcing IT, Architektura system\u00f3w IT\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.upgreat.pl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/#organization\",\"name\":\"UpGreat.pl \u2013 profesjonalne us\u0142ugi informatyczne\",\"url\":\"https:\\\/\\\/www.upgreat.pl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.upgreat.pl\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/UpGreat_CI.svg\",\"contentUrl\":\"https:\\\/\\\/www.upgreat.pl\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/UpGreat_CI.svg\",\"width\":600,\"height\":220,\"caption\":\"UpGreat.pl \u2013 profesjonalne us\u0142ugi informatyczne\"},\"image\":{\"@id\":\"https:\\\/\\\/www.upgreat.pl\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Raportowanie | Upgreat","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.upgreat.pl\/en\/outsourcing-w-branzy-it\/raportowanie\/","og_locale":"en_US","og_type":"article","og_title":"Raportowanie | Upgreat","og_description":"Raportowanie Outsourcing w Bran\u017cy IT Dobre praktyki zdefiniowane m.in. w bibliotekach ITIL wymagaj\u0105 by \u015bwiadczone przez IT dla biznesu us\u0142ugi i ich parametry by\u0142y \u015bci\u015ble okre\u015blone w umowach SLA. 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