{"id":2505,"date":"2025-01-30T20:36:49","date_gmt":"2025-01-30T20:36:49","guid":{"rendered":"https:\/\/www.upgreat.pl\/?p=2505"},"modified":"2025-02-03T14:29:55","modified_gmt":"2025-02-03T14:29:55","slug":"regularnie-badaj-swoj-system-it-jak-siebie","status":"publish","type":"post","link":"https:\/\/www.upgreat.pl\/en\/blog\/regularnie-badaj-swoj-system-it-jak-siebie\/","title":{"rendered":"HOW IS YOUR IT SYSTEM FEELING? TEST IT REGULARLY \u2013 JUST LIKE YOURSELF TO BE HEALTHY (OR YOUR CAR TO KEEP YOUR WARRANTY RIGHT)"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">IN THIS ARTICLE YOU WILL READ...<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #2f2f2f;color:#2f2f2f\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #2f2f2f;color:#2f2f2f\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.upgreat.pl\/en\/blog\/regularnie-badaj-swoj-system-it-jak-siebie\/#Dlaczego_warto_zlecic_audyt_systemu_IT_Dlaczego_powinienes_wiedziec_czy_dysponujesz\" >Why is it worth ordering an IT system audit? Why should you know if you have?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.upgreat.pl\/en\/blog\/regularnie-badaj-swoj-system-it-jak-siebie\/#Jakie_sa_przyklady_pozytywnego_wplywu_systemow_IT_na_biznes\" >What are examples of the positive impact of IT systems on business?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.upgreat.pl\/en\/blog\/regularnie-badaj-swoj-system-it-jak-siebie\/#Jak_zbieramy_dane_podczas_audytu\" >How do we collect data during an audit?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.upgreat.pl\/en\/blog\/regularnie-badaj-swoj-system-it-jak-siebie\/#Co_wchodzi_w_sklad_raportu\" >What is included in the report?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.upgreat.pl\/en\/blog\/regularnie-badaj-swoj-system-it-jak-siebie\/#Slownik_istotnych_dla_menedzerow_pojec_powiazanych_z_IT\" >Glossary of IT-related terms important for managers\u00a0<\/a><\/li><\/ul><\/nav><\/div>\n\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2505\" class=\"elementor elementor-2505\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1dd2d7c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1dd2d7c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-168a2919\" data-id=\"168a2919\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7539bd1c elementor-widget elementor-widget-text-editor\" data-id=\"7539bd1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p aria-level=\"2\">\u00a0<\/p><h2 aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Dlaczego_warto_zlecic_audyt_systemu_IT_Dlaczego_powinienes_wiedziec_czy_dysponujesz\"><\/span><span data-contrast=\"none\">Why is it worth commissioning an IT system audit? <\/span><span data-contrast=\"none\">Why should you know if you have it?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u00a0<\/p><p><span data-contrast=\"auto\">IT systems are permanently embedded in companies. If they do not work, you cannot work at all, well-implemented they allow for effective work, excellent customer service and competitive advantage.<\/span>\u00a0<span data-contrast=\"auto\">The benefits include customer satisfaction, better employee productivity that was unthinkable 10 years ago, improved profitability and better business decisions thanks to information about the company that managers can access from anywhere in the world.<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">These obvious advantages of a modern work environment may, however, cease to be available as a result of failures or attacks by cybercriminals. Identifying and assessing risks, and preventing these risks, is an important part of a manager&#039;s job.<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">To achieve maximum benefits and minimize threats, reliable information about what the company&#039;s IT system really is is essential. This knowledge allows you to make the right decisions now and plan for future development.<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">Many managers ask themselves the following questions:<\/span>\u00a0<\/p><ul><li><span data-contrast=\"auto\">Could a company work more efficiently thanks to IT solutions?<\/span>\u00a0<\/li><li><span data-contrast=\"auto\">Is what I have being optimally used?<\/span>\u00a0<\/li><li><span data-contrast=\"auto\">Was the money on IT purchases well spent?<\/span>\u00a0<\/li><li><span data-contrast=\"auto\">Am I safe? Is the operation of the company at risk?<\/span>\u00a0<\/li><li><span data-contrast=\"auto\">How much should you spend to remove threats and when should it be done?<\/span>\u00a0<\/li><li><span data-contrast=\"auto\">What investments need to be made to better utilize resources? Will existing IT systems support the planned growth?<\/span>\u00a0<\/li><\/ul><p>\u00a0<\/p><p><span data-contrast=\"auto\">So check what you have, check your IT department or the external company that serves your company. If you contact us, we will jointly define the scope of the audit appropriate to your needs.<\/span><\/p><p>\u00a0<\/p><h2 aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Jakie_sa_przyklady_pozytywnego_wplywu_systemow_IT_na_biznes\"><\/span><span data-contrast=\"none\">What are some examples of the positive impact of IT systems on business?<\/span><span data-contrast=\"none\">?<\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u00a0<\/p><p><span data-contrast=\"auto\">IT systems (technological solutions and IT infrastructure) have a huge impact on the functioning and development of business. Below are some examples of the benefits that a company can gain from a good implementation of applications working on an efficient IT system.<\/span>\u00a0<\/p><p><strong>1. Process automation\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:<\/span><\/b><span data-contrast=\"auto\">\u00a0Implementing an invoice scanning and handling system enables automatic entry of invoice data into the accounting system, eliminating manual rewriting and reducing the number of errors.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Saving time and staff costs, fewer errors, faster payment approval.<\/span>\u00a0<\/p><p><strong>2. Improving the quality of customer service (CRM)\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:<\/span><\/b><span data-contrast=\"auto\">\u00a0The use of a CRM (Customer Relationship Management) system, which collects a full history of customer contacts, allows sales and customer service departments to respond faster and propose personalized offers.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\"> Increased customer satisfaction, higher cross- and upselling sales, better market relations.<\/span><\/p><p><strong>3. Better decisions with data analytics (BI)\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:<\/span><\/b><span data-contrast=\"auto\">\u00a0Business Intelligence (BI) tools are used by companies to analyze sales, market trends, and website user behavior. Reports and dashboards allow managers to respond immediately to interest in specific products, fluctuations in demand, or changes in customer behavior.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Better strategic and operational decisions, better matching of the offer to market needs, maximization of profits.<\/span>\u00a0<\/p><p><strong>4. Collaboration and communication (cloud tools)\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:\u00a0<\/span><\/b><span data-contrast=\"auto\">Collaboration platforms (such as Microsoft 365, Google Workspace, and Slack) enable quick access to cloud documents, real-time collaboration, and efficient communication regardless of employees&#039; location.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Acceleration of information flow, greater flexibility of teams (e.g. remote work), lower office infrastructure costs.<\/span>\u00a0<\/p><p><strong>5. Data security and business continuity\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:<\/span><\/b><span data-contrast=\"auto\">\u00a0IT systems with backup, encryption and threat monitoring mechanisms help protect sensitive data (e.g. customer data, sensitive data, financial information) and quickly restore system operation after a failure or hacker attack.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Avoiding financial losses related to downtime, reducing the risk of penalties for improper data protection, maintaining customer trust.<\/span>\u00a0<\/p><p><strong>6. Supply Chain Optimization (ERP)\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:\u00a0<\/span><\/b><span data-contrast=\"auto\">ERP (Enterprise Resource Planning) systems integrate production, warehouse and logistics processes, enabling, among other things, more efficient inventory planning and real-time shipment tracking.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Reduction of storage and transportation costs, reduction of delays, better utilization of resources (e.g. machines).<\/span>\u00a0<\/p><p><strong>7. Increase your reach with e-commerce\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:\u00a0<\/span><\/b><span data-contrast=\"auto\">Launching an online store (e.g. on the Shopify platform or your own system) opens up access to new markets and enables 24-hour sales.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Higher revenues, the ability to acquire new customers from outside the local market, scaling the business without the need for large investments in physical infrastructure.<\/span>\u00a0<\/p><p><strong>8. Personalization of the offer and marketing (marketing automation)\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:\u00a0<\/span><\/b><span data-contrast=\"auto\">A marketing automation system (e.g. HubSpot, Marketo) helps you create automated email campaigns, segment your audience, and track campaign results in real time.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Higher effectiveness of marketing communications, better conversion rates, automatic sending of personalized offers.<\/span>\u00a0<\/p><p><strong>9. Increasing competitiveness\u00a0<\/strong><\/p><p><b><span data-contrast=\"auto\">Example:\u00a0<\/span><\/b><span data-contrast=\"auto\">A company that builds a market advantage by offering customers modern solutions (e.g. mobile applications for ordering services or fast online payments) can gain customer loyalty more quickly.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Business benefit:<\/span><\/b><span data-contrast=\"auto\">\u00a0Greater market share, higher brand value, outpacing the competition in innovation.<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">Each of the above-mentioned IT solutions can bring measurable financial effects to the company (including cost reduction or increased revenues), as well as significantly strengthen its position on the market through better efficiency and increased security.<\/span>\u00a0<\/p><p>\u00a0<\/p><h2 aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Jak_zbieramy_dane_podczas_audytu\"><\/span><span data-contrast=\"none\">How do we collect data during an audit?<\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u00a0<\/p><p><span data-contrast=\"auto\">To prepare a report, we need knowledge about the company, its processes and resources. We obtain it in 3 ways.<\/span>\u00a0<\/p><p><span data-contrast=\"none\">1. Surveys \u2013 during conversations with company representatives we collect the following information:<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Management&#039;s expectations regarding the role of the IT system in the enterprise.<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">General information about the IT system and its components.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Compliance with our \u201cGood IT System\u201d standard.<\/span>\u00a0<\/li><li data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-contrast=\"auto\">IT security solutions.<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">2. Resource inventory \u2013 using appropriate tools and upon loan of internal company documents, we will examine:<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Procedures related to information processed in IT systems.<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Installed software and compliance of the actual state with the licenses held.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Network equipment and its configuration.<\/span>\u00a0<\/li><li data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-contrast=\"auto\">Central resources (servers, storage, backups).<\/span>\u00a0<\/li><li data-aria-posinset=\"5\" data-aria-level=\"2\"><span data-contrast=\"auto\">Processed data and access rights thereto.<\/span>\u00a0<\/li><li data-aria-posinset=\"6\" data-aria-level=\"2\"><span data-contrast=\"auto\">User computers and peripherals.<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">3. Testing the resistance of IT systems to cyber threats \u2013 using specialized tools, we will perform:<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Detection of devices in the IT system (including unwanted ones).<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Vulnerability scanning.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Phishing tests (on request).<\/span>\u00a0<\/li><\/ul><p>\u00a0<\/p><h2 aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Co_wchodzi_w_sklad_raportu\"><\/span><span data-contrast=\"none\">What is included in the report?<\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u00a0<\/p><p><span data-contrast=\"none\">1. General overview of the system status (Executive Summary)<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">A short, understandable for non-technical readers synthesis of the most important information: whether the system is stable, what are the main challenges, key achievements and risks.<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">The most important conclusions and recommendations for action.<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">2. Current IT infrastructure<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Description of the main infrastructure elements (servers, network, end devices, cloud systems, key business applications).<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Information about any changes in the infrastructure since the last report (new implementations, hardware replacements, updates) \u2013 if the previous report is available.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Outline of the systems architecture from a business perspective (which systems are critical, which support individual business processes).<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">3. Availability and performance<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Availability (uptime) indicators of key systems and services over a given period (e.g. during the last quarter).<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Response time, application speed and possible exceedances of SLA (Service Level Agreement) standards.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Information about outages (planned vs. unplanned downtime) \u2013 how many outages there were and how they were resolved.<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">4. Security and compliance<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Major security events such as detected incidents, attempted attacks, or data breaches \u2013 with a description of how they were resolved.<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Status of updates for operating systems, software, and security patches.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Information about security tests (e.g. penetration tests) and planned corrective actions.<\/span>\u00a0<\/li><li data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-contrast=\"auto\">Compliance with legal and regulatory requirements (e.g. GDPR, industry security standards).<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">5. Costs and budget<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Summary of IT costs incurred in the analyzed period (hardware, licenses, services, support costs).<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Budget utilization in relation to plan (planned vs. actual expenditure).<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Forecasted costs for the coming periods and proposed investments.<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">6. Incidents and Reports (Help Desk \/ Service Desk)<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">If the following data is shared, we will also describe:<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Number of tickets handled and response\/resolution time.<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Recurring problems \u2013 whether modernization, additional training, hardware or software replacement is required.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">User satisfaction level (if the company conducts internal opinion research).<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">7. Development projects and activities<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Status of ongoing IT projects (e.g. implementation of a new ERP or CRM system, migration to the cloud, automation).<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Information about planned completion dates and resources (human, financial, equipment) necessary to complete the projects.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Preliminary assessment of business benefits from ongoing or recently completed projects (e.g. process improvements, cost reduction, work acceleration).<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">8. Risks and recommendations<\/span>\u00a0<\/p><ul><li data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Identified risks (e.g. aging infrastructure, lack of sufficient security, connection congestion, dependence on a single vendor).<\/span>\u00a0<\/li><li data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-contrast=\"auto\">Estimated scale and likelihood of impact on business operations.<\/span>\u00a0<\/li><li data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-contrast=\"auto\">Recommendations for risk minimization (e.g. backups in another location, additional security testing, modernization of specific elements).<\/span>\u00a0<\/li><li data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-contrast=\"auto\">IT system development path (e.g. hybrid cloud implementation, new cybersecurity tools).<\/span>\u00a0<\/li><\/ul><p><span data-contrast=\"none\">9. Strategic Summary<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">How the current state of the IT system supports or limits business goals.<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">What are the next steps to increase efficiency and safety?<\/span>\u00a0<\/p><p><span data-contrast=\"auto\">Overall development forecast and the role of the IT department in implementing the company&#039;s plans.<\/span>\u00a0<\/p><p><span data-contrast=\"none\">10. Attachments and detailed data (optional).<\/span><\/p><p>\u00a0<\/p><h2 aria-level=\"2\"><span class=\"ez-toc-section\" id=\"Slownik_istotnych_dla_menedzerow_pojec_powiazanych_z_IT\"><\/span><span data-contrast=\"none\">Dictionary\u00a0<\/span><span data-contrast=\"none\">important for managers\u00a0<\/span><span data-contrast=\"none\">IT related concepts<\/span>\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u00a0<\/p><p><span data-contrast=\"auto\">This dictionary presents key concepts from the area of management and security in companies, including IT (Information Technology) and OT (Operational Technology) solutions. It includes definitions of systems supporting business activities (e.g. ERP, CRM, BI), mechanisms ensuring continuity of work (e.g. BIA, BCP, RPO, RTO) and threats (e.g. ransomware, hacker attack). The entries included here show how IT and OT technologies intertwine, improving not only the flow of information, but also the control of physical processes in the company. Thanks to this, you can protect resources more effectively, increase productivity and react faster to market changes.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Process automation<\/span><\/b><b><span data-contrast=\"auto\">\u00a0(process automation)<\/span><\/b><span data-contrast=\"auto\">\u00a0is the use of technology and software to streamline repetitive tasks and procedures in a company. Thanks to this, the company can operate faster, cheaper and with less risk of human error. At the same time, employees gain more time for tasks that require creativity and decision-making.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">E-commerce\u00a0<\/span><\/b><b><span data-contrast=\"auto\">(e-commerce)<\/span><\/b><span data-contrast=\"auto\">\u00a0is a way of buying and selling products or services on the Internet. It allows customers to make purchases from anywhere and at any time, and allows companies to reach a larger audience. This allows for increasing sales reach, speeding up transactions and improving convenience for both sellers and buyers.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Marketing Automation<\/span><\/b><b><span data-contrast=\"auto\">\u00a0(and<\/span><\/b><b><span data-contrast=\"auto\">automation of processes in marketing)\u00a0<\/span><\/b><span data-contrast=\"auto\">is the use of tools and software that independently perform repetitive tasks, such as sending mailings, publishing content or customer segmentation. This makes it easier to reach recipients with the right message at the right time, which increases the effectiveness of the campaign. Marketing employees gain time to plan strategies and create more creative activities.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">EOD<\/span><\/b><b><span data-contrast=\"auto\">\u00a0(Electronic Document Circulation)<\/span><\/b><span data-contrast=\"auto\">\u00a0is a system that allows you to process company documents in digital form instead of paper. This allows for faster distribution of information, better version control and automation of acceptance processes. Such a system not only makes it easier to search for archived documents, but also supports cost savings and an ecological work model.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">UC&amp;C (Unified Communications &amp; Collaboration)<\/span><\/b><span data-contrast=\"auto\">\u00a0that is, s<\/span><span data-contrast=\"auto\">Groupware systems are tools that facilitate collaboration between team members regardless of where they are located. They enable document sharing, real-time communication, and task coordination in one place. As a result, the company operates more efficiently, and decisions can be made faster and more effectively. An example of a collaboration environment is Microsoft 365, i.e. email, document libraries, and Teams.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">ERP (Enterprise Resource Planning)<\/span><\/b><span data-contrast=\"auto\">\u00a0is an integrated software that helps manage key areas of the company, such as finance, sales, warehouse or human resources. Thanks to it, all data and processes are in one place, which facilitates cost control and better resource planning. As a result, the company can make faster decisions and respond more efficiently to market changes. Examples of ERP systems include Comarch XL, Comarch Optima, Microsoft Dynamics, Exact<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">CRM (Customer Relationship Management)\u00a0<\/span><\/b><span data-contrast=\"auto\">is a system that helps a company manage customer relationships in terms of\u00a0<\/span><span data-contrast=\"auto\">marketing,\u00a0<\/span><span data-contrast=\"auto\">sales,\u00a0<\/span><span data-contrast=\"auto\">customer service and\u00a0<\/span><span data-contrast=\"auto\">board of directors.\u00a0<\/span><span data-contrast=\"auto\">It makes it easy to track contact history, save purchase information and preferences, so the company can better understand customer needs. As a result, you can more effectively tailor offers and provide higher quality service. Examples of CRM systems include ZOHO, Salesforce, Dymamics 365.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">BI (Business Intelligence)\u00a0<\/span><\/b><span data-contrast=\"auto\">is a way to transform company data from various systems into useful information that helps in making business decisions. By using analytical tools and clear visualizations, managers can quickly spot trends or emerging problems. This allows them to act based on hard data, instead of just relying on intuition.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">Ransomware<\/span><\/b><span data-contrast=\"auto\">\u00a0is malware that locks or encrypts company data and then demands a ransom to restore access. Criminals often infect systems through infected email attachments or malicious links. As a result, a company can become inoperable if it does not have an effective security plan and backups.<\/span> More information on this topic in the article <a href=\"https:\/\/www.upgreat.pl\/en\/blog\/ransomware-jak-sie-zachowac-gdy-zostaniemy-zaatakowani-i-jak-sie-zabezpieczyc\/\" target=\"_blank\" rel=\"noopener\">RANSOMWARE \u2013 HOW TO BEHAVE WHEN WE ARE ATTACKED AND HOW TO PROTECT OURSELVES TO MAINTAIN THE CONTINUITY OF BUSINESS PROCESSES<\/a> on our blog.<\/p><p><b><span data-contrast=\"auto\">Hacker attack\u00a0<\/span><\/b><span data-contrast=\"auto\">is an unauthorized action that aims to breach the security of a system or network in order to steal data, disrupt operations, or perform other harmful activities. Hackers often exploit software vulnerabilities, lack of employee awareness, or social engineering methods. This can lead to the loss of confidential information, financial losses, and damage to the company&#039;s image.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">BIA (Business Impact Analysis)\u00a0<\/span><\/b><span data-contrast=\"auto\">is the process of identifying and assessing which areas of a company are most vulnerable to the effects of downtime or failure. This allows you to set priorities in protecting key assets and business processes to minimize financial and reputational losses. In this way, the company gains the knowledge necessary to prepare effective contingency plans and maintain business continuity.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">BCP (Business Continuity Plan)<\/span><\/b><span data-contrast=\"auto\">\u00a0is a plan that describes how a company should proceed in a crisis situation so as not to interrupt key activities. It contains procedures and resources needed to restore the most important processes in the shortest possible time, e.g. after a system failure or other unexpected event. Thanks to it, the company minimizes losses and returns to normal functioning faster.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">RPO (Recovery Point Objective)<\/span><\/b><span data-contrast=\"auto\">\u00a0is the maximum amount of time back that a company can afford to lose data in the event of a failure or other event. Determining the RPO helps determine the appropriate frequency of backups and how to restore them. This allows the company to know to what point in the past it must go back with data to return to normal operations as quickly as possible.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">RTO (Recovery Time Objective)\u00a0<\/span><\/b><span data-contrast=\"auto\">is the maximum time a company can afford to have key systems or processes down after a failure. Determining RTO helps determine how quickly a company should restore operations to avoid significant losses or downtime. This allows you to plan appropriate actions, resources, and emergency procedures that will ensure rapid recovery of business continuity. You can say that this is the time needed to restore a company&#039;s systems to the RPO point.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">IT (Information Technology)<\/span><\/b><span data-contrast=\"auto\">\u00a0is a field that covers the use of computers, software, and networks to process and transmit information. It includes both hardware and systems, as well as services that enable the automation of business processes, communication, and data storage. Thanks to IT, companies can operate more efficiently, develop faster, and better respond to customer needs.<\/span>\u00a0<\/p><p><b><span data-contrast=\"auto\">OT (Operational Technology)<\/span><\/b><span data-contrast=\"auto\">\u00a0are technologies and systems used to monitor and control processes in industry and other areas where the continuity of operation of machines and infrastructure is key. Unlike IT systems, they focus mainly on the physical world, supervising production, energy or transport. Thanks to OT, companies can work safely and efficiently, minimizing the risk of equipment failure.<\/span>\u00a0<\/p><p>\u00a0<\/p><p>If you are interested in our services, please contact us by phone:<\/p><ul><li>Paulina \u015arama, phone: +48 605 586 507, email:\u00a0<a href=\"mailto:paulina.srama@upgreat.com.pl\">paulina.srama@upgreat.com.pl<\/a><\/li><li class=\"active\">Michalina Puzan\u00f3w, phone: +48 667 752 750, email:\u00a0<a href=\"mailto:michalina.puzanow@upgreat.com.pl\">michalina.puzanow@upgreat.com.pl<\/a><\/li><\/ul><p>or using the form -&gt; <a href=\"https:\/\/www.upgreat.pl\/en\/kontakt\/\">Contact | Upgreat<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 Dlaczego warto zleci\u0107 audyt systemu IT? Dlaczego powiniene\u015b wiedzie\u0107 czy dysponujesz? \u00a0 Systemy IT s\u0105 na sta\u0142e wro\u015bni\u0119te w firmy. Je\u015bli nie dzia\u0142aj\u0105 nie da si\u0119 pracowa\u0107 w og\u00f3le, dobrze wdro\u017cone pozwalaj\u0105 na efektywn\u0105 prac\u0119, \u015bwietn\u0105 obs\u0142ug\u0119 Klient\u00f3w i przewagi nad konkurencj\u0105.\u00a0Korzy\u015bci to zadowolenie Klient\u00f3w, lepsza wydajno\u015b\u0107 pracownik\u00f3w, o kt\u00f3rej 10 lat temu nie [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2515,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-poradniki"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>JAK SI\u0118 CZUJE TW\u00d3J SYSTEM IT? 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